Hilton Worldwide Holdings Inc. (NYSE: HLT) is taking decisive action to protect the core of its business and support affected Team Members until this crisis passes and travel resumes. As the season approaches, each of our resorts will be sharing specific details on the availability and operations of their lockers and changing rooms. What will happen to season-long and specialty programs this season? They wanted some kind of salve from the resorts, preferably in the form of a refund. Here are resources to help individuals, families, and businesses do their part. © 2020 Vail Resorts Management Company. With 37 resorts spread across 15 states and three countries, we – like the rest of the world – have been closely tracking every new development related to coronavirus (COVID-19) and have been in constant contact with local health officials for guidance. All Ski & Ride School participants will be required to complete a pre-arrival self-health screening on the day of their lesson. Restaurants will be open, including full-service, sit down restaurants. We will be managing capacity at the entrances and spacing out seating indoors and outdoors. Through the Adventure Assurance insurance program, Ikon pass holders can choose to defer their pass to the 2021-22 season as long as they decide before Dec. 10. One in every nine skiers or snowboarders purchased one or the other in 2019, totaling more than one million people. Please refer to the resort website to learn specific details on dining based on local regulations. “It felt like we got cheated out of [the rest of our season], not by Alterra, but by the circumstances.”. If pass prices rise between the two seasons, though, pass holders will be required to pay the difference. Among that group, the Ikon and Epic passes have risen as the titans. Please refer to the resort website to learn more. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19 (Steve Griffin | The Salt Lake Tribune file) A skiers heads up the hill to the lifts at Brighton ski … Still, whenever he takes a trip abroad, which he says is pretty often, he budgets in insurance as part of the cost. He knows among Americans he is an outlier. All our employees will be required to undergo health screenings before they arrive at work, as well as complete an official health screening at the resort. Reservations are required for those looking to access our lifts and gondolas (including those using gondolas to access on-mountain restaurants). What are your enhanced safety protocols? The operator of 37 ski resorts around the world (including Vail, Park City, Heavenly, Whistler and more) and the creator of the Epic Pass, Vail Resorts stated as of Tuesday that all North American ski resorts will remain closed for the 2019–2020 ski season, due to the fast-moving situation involving COVID-19. We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities, prioritizing the health and safety of our employees and guests. The 5-and 6-year-old lessons will be a maximum class size of four. “These are uncertain times and we are particularly grateful for our Ikon Pass community, so we wanted to offer some benefits that show our appreciation and offered some value back for the shortened 19/20 winter season,” Alterra spokesperson Kristin Rust said in an email to The Salt Lake Tribune. It’s more important than ever to wear a mask, keep your distance, and download the COVID Alert PA app. The Epic Pass provides access to 37 Vail Resort-owned properties as well as 20 more partner properties around the world. But its response … If you are not a pass holder, you must add a lift ticket to your lesson at checkout. Will your rental shops be open this season? To maintain physical distancing on our chairlifts and gondolas, we will only be seating related parties (guests skiing and riding together), or unrelated parties spaced out in accordance with the local approved winter operating plans. FIFA Council passes landmark reforms for female players and coaches, agrees further steps in COVID-19 response (FIFA.com) 04 Dec 2020 If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. “After careful consideration, we have crafted what we believe is a comprehensive plan to honor their loyalty.”. We will be managing the number of people inside, in accordance with local regulations, and setting them up to allow for physical distancing. If you are not a pass holder, you must add a lift ticket to your lesson at checkout. All guests will be required to wear face coverings in all areas of our operations when not actively skiing or riding. No one will be permitted on the mountain without a face covering. Face coverings will be required except while eating and drinking. BS3 is a fantastic place to live, filled with kind people who are willing to help others. It didn’t feel like it should be ending,” he said. Equipment will be fully sanitized between each guest use. Employees are required to wear face coverings, regularly wash their hands and stay home if sick. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. That option covers pass holders if, for example, the coronavirus continues to limit skiing and riding into the winter. All Ski & Ride School classes will have a maximum class size of six. What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? Visit Epic Coverage to learn more. We will be requiring guests to wear face coverings at all times within our facilities, except when actively eating at their table at one of our restaurants. In addition to the use of markers to help space guests out in lift lines, ski and snowboard equipment will help naturally distance guests while waiting to load the lifts. For your safety, we are managing on-mountain access this season. It was the first day of three of the busiest ski weekends of the season, when spring breakers would typically flood the slopes. Because 3- and 4-year-olds often spend a good portion of their lesson indoors, we will offer this age group one-on-one, one-hour private lessons. Keep checking back. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. “We committed to our pass holders that we would follow-up with more details by the end of April and we spent weeks reading their emails and comments on social media to fully understand their concerns,” she wrote in an email to The Tribune. All guests must have a lift ticket or pass to ski & ride. Lift tickets are limited this season. Learn more below about our re-imagined winter experience. If a guest or employee feels sick, we ask that they remain home. Vail Resorts to require reservations, but only Epic Pass holders can save spots at start of season The company is the first major ski resort operator in Colorado to release details of the COVID … The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit. This winter we will offer group and private children’s lessons with adjustments to emphasize safety for guests and employees. Please note, lunch is not included in the purchase of a private lesson. All transactions will be cashless, unless required by local regulation. What about my child age 2 and under – do they need a mask? Visit Epic Coverage to learn more. Yes, we will continue to operate our full-service, on-mountain restaurants this winter with appropriate physical distancing. This year has been so hard on so many. We are still reviewing potential options for access to our restaurant facilities, but do not anticipate taking reservations for dining at our quick serve, on-mountain restaurants this season, but may implement new line wait technology or approaches. e plan to open all of our owned and operated in-resort ski and snowboard rental locations this season. Our full-service, sit down restaurants will operate with reduced seating, spaced to enable physical distancing. First and foremost, we will manage the number of people on our mountains through a reservation system to allow for physical distancing. Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines. Most season-long youth programs will be offered this year for children age 7 and up. Yes, in fact we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. Given these limitations we recommend that guests adjust their schedules and try to dine earlier or later than normal, especially when outdoor dining is not available. Now pass holders get exclusive savings on the mountain, with 20% off food, lodging, lessons, and more. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. Full-service bars will not be open at our resorts this winter. Plus, Vail Resorts is offering its own pass insurance. Are there any exemptions allowed? Packaged beer and wine will be available at most locations, but full-service bars will be closed. Connect with friends faster than ever with the new Facebook app. For your safety, we are managing on-mountain access this season. Private full day lessons will have a break for lunch. Will health screenings be in effect, for both the guest and the instructor, prior to a lesson? Every skier and rider shares the responsibility for a safe and healthy skiing experience. 1 of 7 Documents created by Pfizer for the meeting with the Food and Drug Administration advisory panel, as Pfizer seeks approval for emergency use of their COVID … Will uphill access still be allowed at the resort? Within the first few weeks of the COVID-19 pandemic, Epic created Pulse Central, a near real-time analytics platform that aggregates de-identified data from 1,200 hospitals using Epic across the U.S. The second letter outlined Alterra’s solatium. Last chance to get your pass this season. in charilifts and gondolas, and whenever you are unable to maintain physical distance. “Why would I reinvest now for a season I don’t know is going to happen? The Epic Day Pass is a non-refundable season pass product offered in advance of the season that provides a discount of up to 50% off of lift ticket window prices. Passes go off sale Dec 6. Do you have to make reservations for dining? This has no doubt been an incredibly challenging time. McLEAN, VA - The novel coronavirus (COVID-19) has created unprecedented challenges for our industry, our hotels and our Team Members. Will I have to wear a face covering inside while dining? At Ski.com, we’re here to shoot you straight.We know that traveling in time of COVID-19 is far from simple. All Ski & Ride School classes will have a maximum class size of six. Our 65+ Mountain Travel Experts understand that competing passes, such as the Ikon Pass and Epic Pass both have their own unique, umbrella policies regarding mountain operations, and sometimes, it’s all a bit hard to digest. will be required, and our pass holders will get priority access. Lessons must be purchased in advance and will include your mountain access reservation(s). All rental equipment will be fully disinfected between each guest use. He received a notice of closure on March 15 and then a “Community Gratitude” letter a month later. Group and private lessons will be offered this season. Fantis is also a skier. Read on for more information about our updated protocols and visit our resort websites for location-specific information. Guests will not be required to have a reservation to purchase rentals, but we may implement an optional reservation process to make it easier for guests to schedule. All guests must have a lift ticket or pass to ski & ride. How are you managing access to the mountain this year? Can you bring your own food into the lodges and use a table? ... injury, certain COVID-19 related closures and more. Depending on the pass level, in Utah that includes unlimited access to Solitude and up to seven days at Brighton, Alta, Snowbird and Deer Valley. These lessons do not include lunch. Face covering should follow CDC guidelines, with two or more layers of fabric that completely cover your nose and mouth and they should not have vents, valves or holes. We have rolled out enhanced safety protocols designed to provide both guests and employees with a safe and enjoyable experience. Guests and employees will be required to wear face coverings, and for the portions of the process that require close interactions, our employees will be required to wear appropriate eye protection and gloves. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. Your credit may be applied to another lesson type for your child or another member of your household. Our COVID-19 Response What you can expect as a guest The safety of our guests and staff is our top priority and we have enhanced our operations to ensure the best and safest shopping experience for … Ski and Ride School, and all other points of sale. These lessons do not include lunch. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Do participants in Ski School need to separately make a reservation to access the mountain? We are offering half-day group lessons currently. It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website. Reservations. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. We plan to open a majority of our on-mountain restaurants this season. His “tune changed about 180 degrees,” though, when he read about the insurance plan. “Adventure Assurance was an additional way to offer flexibility and choice with their purchase.”. Face coverings will be required to access the mountain, in all indoor spaces, in any line, We are re-imagining our on-mountain experience to help ensure you have the space. Week-Of Reservations Open: 12/2 at 2pm MST, Week-Of Reservations Open: 12/2 at 2pm MST, Closed Nov. 30 through at least Dec. 3rd due to adverse weather conditions, Week-Of Reservations Open: 11/23 at 11am MST. We will work to allow for physical distancing throughout our operations to help ensure a safe experience. We will also be maintaining as much outdoor seating as we can. He knows among Americans he is … The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose. Class size will be limited to six or fewer people for all of group and private lessons. Enhanced cleaning and disinfecting will take place daily in our gondola cabins. Otherwise, face coverings are required in every part of our operation, including while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. In order to provide a safe 20/21 season, we will require all skiers/riders to have a reservation. We may offer full day kids’ ski school with lunch later this season, dependent on local guidelines and operational feasibility. Still, when it comes to loyalty, Fantis isn’t feeling it — not from the companies issuing multi-resort passes and definitely not to them. Additionally, we have adapted our approach to loading lifts and gondolas and are manage the number of people coming in and out of our facilities. Learn More. More information to come if you are not able to use your credit. Face coverings are required in every part of our operation without exception. ;-) No, really it is! Tony Fantis is the kind of guy who buys travel insurance. What if my child has a credit from last year’s season-long program but is under the age of 7? Visit Epic Coverage to learn more. While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. Click here for more details. Epic Coverage is new and free for all pass holders. What will singles lines look like this season? For the best experience, book and pay online in advance. Ikon and Epic passes have risen as the titans, class-action lawsuit brought last week by an Epic Pass. Enhanced cleaning and disinfecting will take place daily in our rental shops. Face coverings are required in every part of the experience, including while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. 161 reviews of Epic Pass "The Epic Pass is so darn EPIC! As the season approaches, each of our resorts will be sharing specific details on the operations of their restaurants. So when Alterra Mountain Company and Vail Resorts offered insurance on 2020-21 passes to their Ikon and Epic pass holders, respectively, as part of their olive branch for the lost spring season, it should have appealed to Fantis. Our Commitment to Safety | Know Before You Arrive, Including Reservations, As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more, Access your exclusive Epic Pass holder savings, including 20% off food, lodging, lessons, rentals, and more with Epic Mountain Rewards. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. Wash and sanitize your hands frequently. EPIC partners with a broad array of organizations to exchange information that helps people stay safer and healthier during a public health emergency. Hand sanitizing stations will be provided throughout the resort. What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? If a restaurant is at capacity, guests will be asked to visit another restaurant, or wait until another party leaves the lodge to enter. What made the situation even less agreeable was that skiing — with its masks, gloves and acres of wide-open terrain — seemed like the perfect social-distancing activity. For your safety, all transactions will be cashless. Face coverings will be required to access the mountain, including in lift lines and while loading, unloading and riding on chairlifts and gondolas. First and foremost we will manage the number of people on our mountains through a reservation system. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. What Ski School programs will be available this winter? We will continue to offer singles lines and they will be loaded in accordance to the local plans found in the on-mountain experience. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and unavailable Priority Reservation Days. Will full-service dining still be available? Do I have to wear a face covering while I’m skiing and snowboarding? Yet within days, the lifts had stopped spinning at every resort in the country. How are you safely loading lifts this winter? We will be spacing tables in seating areas as well to allow for physical distancing while eating. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. We will manage the number of people in our rental locations in accordance with local regulations and stores will be set up to allow for physical distancing. Access to 7-8 ski resorts between Tahoe and Colorado; and includes 2 of my faves in Tahoe (Northstar & … “But they’re probably not going to get me to upgrade.”. you need to physically distance at our resorts. The Epic Pass is now on sale for the 2020-21 Colorado ski season. How are you promoting physical distancing in lift lines? We have relaxed our lodging booking and cancellation policy so our guests can enjoy flexibility all winter long. Guests will be able to bring their own food into our lodges this season, if capacity allows, but we will ask that everyone be considerate of time and only use the table when actively dining. Equipment will be fully sanitized between each guest use and we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. He was using his Ikon pass to ski Big Sky in Montana when the resort announced it would be shutting down at the end of the weekend. All high-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus. The Families First Coronavirus Response Act (FFCRA) addresses specific costs associated with COVID-19 testing and includes several other acts each of which aims to lessen the severity of the COVID-19 outbreak in certain critical areas relating to employment and health coverage. Exposure to COVID-19 is an inherent risk in any public location where people are present. And he’s not alone. We will not be offering childcare for guests at our resorts this winter season. As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more ... we have reimagined the resort experience to further prioritize the health and safety of our employees and guests in response to COVID-19. COVID-19 has scrambled the meaning of American exceptionalism.. For a century or more, the United States has been a beacon of hope and strength to the rest of the world. Please stay home if you are sick or experiencing symptoms of COVID-19. Face coverings will be required. What are your safety protocols for your owned and operated lodging properties? If there is a case at our resort, or among an employee, we will follow all guidance provided by local health officials. Three- and four-year old children are also welcome to join their family in a full or half day private lesson. To check availability before you buy, view our availability calendar. Face coverings are required in every part of our operation without exception. To allow for physical distancing on our chairlifts, we will follow state guidance for lift loading with one empty seat in between non-household parties on chairlifts and only guests from the same household on gondolas. Access your exclusive Epic Pass holder savings, including 20% off food, lodging, lessons, rentals, and more with Epic Mountain Rewards Create Account. We plan to open a majority of our on-mountain restaurants this season. Utah skiers underwhelmed by Ikon, Epic pass response to spring season cut short by COVID-19 Tony Fantis is the kind of guy who buys travel insurance. The remainder of the cost of a pass will come due in September. To help protect our guests, our employees and our communities amid this pandemic, we knew some changes would be required this season. At first glance, Reynolds said he was underwhelmed by the options. Why are you not allowing children age 6 and under in your season-long programs? What are you doing to ensure physical distancing is possible? At most of our large, quick-service restaurants (such as Two Elk in Vail, Miner’s Camp in Park City and Pioneer Crossing in Breckenridge) we intend to reconfigure our “scramble areas” to have a cafeteria-style approach, where guest come in and go through a single line, pass all the food options until they get to the cashier. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. The Ikon Pass boasts access to 45 destinations after announcing Tuesday that it has added Mount Bachelor in Oregon and Windham Mountain in New York to its lineup. This includes at our hotels, restaurants, What are you doing to ensure proper sanitation of boots and other gear? The coronavirus crisis in the United States—and the associated business closures, event cancellations, and work-from-home policies—has triggered a … It included an extension of its early renewal period to May 26, an interest-free payment plan, discounts on 2020-21 passes and an insurance program. A pass or lift ticket will be required for classes that require lift access. We will still sell packaged beer and wine at most of our locations, but we will not operate any full-service bars, on or off the mountain, as we do not believe convening in a traditional bar setting, anywhere in the resort, is safe during this pandemic. I won't get into all of the details for the pass but I will give you 3 terrific reasons as to why I think it's so rad! Will guests have access to lockers / changing rooms? To allow for physical distancing, we will be managing the number of people in our restaurants in accordance with public health requirements and will monitor guests coming in and out of restaurants at the entrances. 1. In Utah, the pass provides expansive access to Park City Mountain Resort and limited access to Snowbasin. Employees will take additional precautions during portions of the process that require close interactions with guests. Enhanced cleaning and disinfecting will take place daily in our gondola cabins. At our quick-service restaurants, only ready-to-go hot and cold food options will be available in order to accommodate as many people as possible. He also realizes that issuing refunds instead of rebates might force some out of business. One day they pull the rug out from under you and you have nothing,” Fantis said. The Epic Day Pass allows guests to customize their pass, choosing exactly the number of days they want, from one day to seven days, and whether or not to add holiday access. Yes. With plenty of snow still on the ground and more to come, it felt like torture for many skiers and snowboarders. We are offering half-day group lessons currently. While our lift loading protocols may initially create longer lines at key access points, we believe these protocols are key components to providing a safe experience for our guests and we believe any initial lines will level out as guests spread out across the resort. How are you planning to manage dining capacity on days with bad weather and guests can’t dine outdoors? All transactions in our restaurants, and elsewhere at our resorts, will be cashless (unless required by local regulations). This year the local mutual aid group BS3 Community Covid-19 Response group Admin team, BS3 Community Development and BS3 Community Larder are working together to organise the biggest gift donation scheme the BS3 area has seen to date. Yet this season the Salt Lake City realtor had only gotten in four days before resorts across the country abruptly closed last month to stem the spread of the COVID-19 virus. For 3- and 4-year-olds, who often spend a good portion of their lesson indoors, we will offer one-on-one, one-hour lessons. “The way they’re handling this is like a music subscription service. PRIORITY ACCESS: Pass Holders can reserve their Priority Reservation Days before lift tickets go on sale Dec 8.Reservations are open now. Will guests be able to enter on-mountain lodges during an emergency? United, we can defeat the virus. We are striving to provide a safe experience throughout each part of our resort experience, and that includes at our ski and snowboard rental locations – which we plan to have open this winter. Will you be restricting capacity at your restaurants? COVID is tough, but together Pennsylvanians are tougher. Multi-resort passes have boomed in recent years. However, regardless and to allow for physical distancing, we will be managing the number of people coming in and out of our restaurants and will recommend that guests adjust their schedules and try to dine before noon, or after 2 p.m. We will continue to take lunch reservations at our full-service restaurants and will recommend that guests make a reservation in advance of dining. The Ski Industry’s Pandemic Response: Discounts And Upgrades Future And Past ... including events like COVID-19. 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